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Sterling Group is a long established, independent and family owned and managed group providing a wide range of trust, corporate management, accounting and business services.
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FAQs

Q: What do Sterling Property do?

Sterling Property is the Agent of your Management Company and charges the Company a fee for which it oversees General Maintenance, Financial as well as Secretarial matters.

Q: Who appointed Sterling ?

The Directors of the Management Company are responsible for the appointment of Managing Agents and will have chosen Sterling to fulfil this role. Sterling’s appointment is subject to a formal Management Agreement which details the services we provide and the costs of these which are paid by the Management Company from the Service Charge.

Q: Does the managing agent visit the property?

Sterling has a schedule to visit each property every 3 months or more regularly where appropriate. All Contractors are instructed to advise Sterling if they notice any issues requiring attention.

Q: Who do I call in an emergency

An out of office hours hour emergency callout number is clearly indicated on notices placed in the Communal areas of the buildings.

Q: Noise/Neighbour disputes?

The Management Company CANNOT take action to mitigate. However between the hours of 11pm and 7am the Police can take action in accordance with the 2006 Noise Act and should be called. Outside of these hours it is the responsibility of Department of Environmental Health or YOU to take action!

Q: Are we allowed to have pets?

Different apartments blocks will have different rules and lease terms. Please check the lease and management rules as it is often restrictive. If you don't have a copy of your lease, you can obtain one from your Advocate or the Land Registry.

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FAQs

What do Sterling Property do?

Who appointed Sterling ?

Does the managing agent visit the property?

Who do I call in an emergency

Noise/Neighbour disputes?

Are we allowed to have pets?

Let’s Supercharge Your Online Growth

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